Resource & Delivery Gap Management

Rethink how and where work gets done - and make it more efficient

You don't need a bigger team - you need a smarter way to deliver the work. We help mid-market companies assess, design, and implement outsourcing strategies that reduce cost, boost efficiency, and free up your core team to focus on what actually matters

Common Problems

As your company grows, the work multiplies....but your people can't. All of a sudden, the operational overload begins to bog down valuable resources with transactional tasks.

What Goes Wrong

Service quality and delivery speed are suffering in key functions (customer services, IT support, etc.)
Prior outsourcing decisions were reactive and no longer align with the company (post transition)
Valuable resources are too busy try to fix the "in house" process that's causing them to be so busy, burning out your best people
Skill gaps emerge as a result of new investments in technology (cybersecurity, ERP) or shared functions that are now gone (post carve-out)

Waypoint partners with you to build a smarter delivery model by identifying what to outsource, how to do it right, and how to manage it once it's live. Whether you're outsourcing for the first time or recovering from a failed attempt, we lock hands with you to build a delivery model that's cost-effective and sustainable

Typical Client Use Cases

Post-Hypergrowth Capacity Crunch

You've scaled rapidly, but your support G&A functions (AP, Finance, HR, and IT) are stretched thin and there's a hiring freeze

Carve-Outs With No Internal Capacity

A divested business unit is operating solo for the first time - and lacks the staff or systems to handle non-core functions internally

Preparing for Sale or Investment

You need to show a scalable, efficient operation - fast. Outsourcing non-core acitivities is a key part of the playbook

Provide interim Office of the CFO bandwidth to stabilize operations
Identify where 3rd party outsourcing makes sense (AP automation, payroll, or transactional procurement)
Manage the onboarding and governance of 3rd parties to ensure outcomes, not just contracts
Transition knowledge and stabilize handoffs to 3rd parties

What We Actually Do

Common Outcomes

Up to 30% reduction in cost of service delivery
Outsourcing agreements structured to hit measurable SLAs (cycle time, accuracy, cost per transaction)
Freed up internal team bandwidth to focus on strategic, value-added work vs. tactical firefighting
Clear performance tracking and vendor governance