Business Functional Design

At Waypoint Business Advisory, we help clients optimize core business functions by refining operating models that better support the strategic objectives of the company and drive long term accountability. Whether driven by market shifts, a recent merger or divestiture, evolving customer expectations, or the need for greater operational efficiency, our approach ensures your business function remains agile while fostering operational excellence at every level.

Strategic

Services focused on assessing the existing effectiveness of a business function to inform the future state high-level operating model, org structure, and governance, needed to align with the enterprise strategy

Transformational

Services focused on supporting organizational function(s) undergoing significant change - whether due to technology implementation, process optimization, or business restructuring

Services focused on a deeper dive into a function's day-to day operations, identifying streamlining opportunities and addressing execution challenges

Operational

Key Outputs May Include:

• Current State Functional Model Effectiveness - Review existing model to identify strengths and opportunities

• Future State Functional Model - Define & design future state functional model to improve integration with organization and overall effectiveness

Key Outputs May Include:

• Root Cause Analysis (RCA) - Perform RCA and develop remediation plans to address key operational issues impacting ability of functions, processes or governance to work as designed

• Process & Workflow Optimization - Refine existing processes and automate or improve existing workflows

• Standard Operating Procedures & Playbooks - Develop clear, repeatable workflows that improve consistency and reduce operational risk

• Performance Measurement & Compliance Frameworks – Establish metrics and controls to track effectiveness, ensure adherence to policies, and drive continuous improvement

Key Outputs May Include:

• Operating Model Transformation - Build & implement changes to a function's operating model

• Process Re-engineering & Governance Design - Design and implement processes and clear accountability and decision-making frameworks