Business Operating Model & Governance Design

Get your operators back in sync with your strategy

When your org chart, decision-making, and day-to-day workflows no longer support where your business is going, it's time for a reset. We help design the operating model and governance structure that gets everyone moving in the same direction - faster

Common Problems

Big transitions are exciting - new ERPs, acquisitions, major growth - but they often leave a trail of confusion and operating model breakdowns in their wake:

What Goes Wrong

Unclear ownership between centralized and business unit embedded teams
Fragmented accountability gaps (no one knows who owns what)
Business functions are duplicative or lack of cross-functional governance causing teams to act in silos
Unofficial "shadow" orgs (i.e. rogue buyers, shadow IT) emerge to battle slow decision making and broken processes creating risk and inefficiency

Waypoint partners with you to assess, design, and operationalize a future-ready operating model. We make sure your structure, governance, and decision - making frameworks are built to scale - without slowing you down

Typical Client Use Cases

Post-Merger Role Ambiguity & Redundancy

Conflicting approval chains and unclear category ownership, creating weak spend governance
No clear ownership between sales ops, A/R, and customer service for order integrity

Rapid Growth with No Scalable Org Structure

A company doubles in size, but still lacks a strategic sourcing team to negotiate pricing discounts

Post Carve-Out stranded buyers

A recently divested company ew go-to-market or product strategy is in place, but the structure and governance don't support it - slowing execution and diluting focus

Diagnose where decision rights, roles, and responsibilities are broken
Redesign leaner operating models that clarify roles & responsibilities and ownership (e.g. who's accountable for master data governance)
Standup interim governance forums or operational "SWAT" teams to bridge gaps and drive alignment and faster decision making
Build transition plans that actually stick (and don't overwhelm your people)

What We Actually Do

Common Outcomes

Reduced approval cycle times and fewer governance gaps
Streamlined org design that reduces duplicated effort
Clear RACI matrices and governance forums that actually....govern
Happier teams that know who owns what (and why)